Terms of service

Shipping

We ship to most EU countries (only mainland). If your country is not listed below, please inquire for availability (info@sleepypatterns.com).

Shipping costs are based on the size of your items and your shipping address. These will be calculated at checkout. We process your order within 3–5 business days. Delivery times depend on the stock status of the product, which you can check on each product page. Our general delivery time for items in stock is 5–7 business days, and 6–8 weeks for items not in stock.

We schedule shipments using the contact details you provide at checkout (email, phone number, and delivery address). Please ensure all details are correct to avoid delays and provide any additional information, such as a door code if necessary.

Orders are delivered on weekdays during business hours. Our delivery partner will send you a tracking number once your order ships. Please monitor the tracking information. If the suggested delivery time doesn’t work for you, contact the delivery company to reschedule. If you are not home at the scheduled delivery time, your order may be returned to our warehouse, and you’ll need to contact us to arrange a re-delivery. An additional fee will apply based on the original delivery charge.

The delivery method is based on the size of the items in your order. Smaller items like chairs and stools are delivered to your door, while larger items like tables and outdoor furniture, or orders with multiple items, are shipped on pallets and delivered curbside. You can see the shipping method for each product on the product page.

Delivery does not include carrying items into your home or disposing of packaging or pallets. For “White Glove” delivery service, please contact us at info@sleepypatterns.com before placing your order.

We ship to the following countries (only mainland):

• Austria
• Belgium
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Italy
• Latvia
• Lithuania
• Luxembourg
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• The Netherlands

Returns & Refunds

You can return undamaged items within 14 days for a full refund. You are responsible for return shipping costs, and the original shipping fee is non-refundable. All returned items must be in their original condition and packaging.

To initiate a return, please notify us within 14 days of receiving your order. Once notified, you have 14 days to return the package. We recommend using a traceable method of shipment, as the returned items are your responsibility until they reach our warehouse. Any damage incurred during the return shipment is also your responsibility.

The shipping costs for returning an order are not covered by us and must be paid by you. For larger orders, we can arrange the return, but the shipping charge will still be your responsibility.

After we receive the returned items, we’ll inspect them. If everything is in good condition, we’ll issue a refund using the same payment method you used for the order. Note that the original shipping costs are non-refundable.

General Information

Sleepy Patterns | ACC3SS Oy
Vanha Talvitie 10 F
00580 Helsinki
Finland

Business ID: 1599917-9
VAT Number: FI15999179

Email: info@sleepypatterns.com
Phone: +358 (0)9 750 775

These Terms & Conditions apply to the ordering of products by consumers from Sleepy Patterns’ online store for delivery in Europe. Sleepy Patterns reserves the right to modify these terms at any time. The version of the Terms & Conditions in effect at the time of your purchase will apply to that order.

Orders

By placing an order, you confirm that all information provided is accurate and complete. Sleepy Patterns reserves the right to refuse or cancel any order at its discretion, including in cases where we suspect fraud, pricing errors, or stock unavailability.

Once your order is placed, you will receive an order confirmation email. This email confirms that we have received your order and will process it. A second email with shipping information and a tracking number will follow once your order has shipped.

Pricing

All prices listed on our website are in EUR and include VAT. Shipping costs and any additional fees will be calculated at checkout and displayed before completing your purchase. We accept the following forms of payment: Shopify Pay and Paytrail. Payment is taken when the order is confirmed. If any issues arise with payment, your order may be delayed or canceled.

Shipping & Delivery

We ship to EU countries. Shipping costs are based on the size and weight of the items and your delivery address. All costs are displayed during checkout. Delivery times depend on the stock status of the product, which you can check on each product page. Our general delivery time for items in stock is 5–7 business days. Please ensure your delivery details are accurate. We are not responsible for delivery delays caused by incorrect information. For more details, visit our Shipping page.

Damaged or Defective Products

If you receive an item that is damaged or defective, please notify us within 48 hours of receipt at info@sleepypatterns.com. Include your order number, a description of the damage, and photos. We will work with you to resolve the issue, which may include offering a replacement or a refund.

Privacy Policy

Your personal information will be handled in accordance with our Privacy Policy. By placing an order, you agree to our use of your information as described in that policy.

Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us at info@sleepypatterns.com.